Questions & Answers

Frequently Asked Questions:

  • 1. How do I choose the right product for my condition?

    Each product in our store has been assigned to the appropriate parts of the body. If you are not sure whether the orthosis is suitable for your condition: call (531 255 069) or write to usshop@braceroom.com our expert will advise you which product is the best solution for you.

  • 2. How to determine the size of the orthosis?

    In each product description you can find table sizes. However, if you are worried that it will be hard to choose the right size, contact us: shop@braceroom.comwe will ask you for additional dimensions and circuitry to adjust the size of the orthosis as best we can!

  • 3. What if any of the sizes is not right for me?

    As one of the few online stores in the market, we offer the ability to perform certain products in the size of individual customer! If, for example. M size is too small for youand L size too big, don't worry – contact us: shop@braceroom.com - We will send you a card and we order a measuring orthosis according to your individual needs.

  • 4. How can I quickly and efficiently find interesting for me product?

    Our shop offers several ways to find products on the home page. First, by conventional menu, where you will find categories and their associated products. The second way,is an interactive graphic showing the injuries – by clicking on the diseased part of the body, you will find products that have been assigned to it.

    Did not find the product you are looking for? Contact us: shop@braceroom.comwe will do everything to bring up an interesting product for you!

  • 5. How to pay for the ordered product?

    You can choose 4 forms of payment: USD transfer, EURO transfer, GBP transfer and paypal. By placing an order, you can select the preferred payment method for you.

  • 6.What to do if the product I bought is inappropriate?

    by fitting on orthosis you came to conclusion, that it is inappropriate? In our shop you have the right for any reason to return orthopedic brace within 14 days of its obtain. To do this, fill out the attached form and send us the product. We will refund you the money indicated by your data as soon as possible.

    We also ask to print and send the model withdrawal form, which is available as an attachment to our terms: http://braceroom.com/en_US/i/Statute/24

    If the ordered goods do not meet your expectations, and you do not know which product will be the best for you, please contact us: shop@braceroom.com or phone:
     531 255 069 Our consultant will make every effort in order to command the best product for you.

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